BREALU Bioclimatic Aluminum Outdoor Pergola cooperation Case-Toronto
Innovative Design and Quality Service Drive Customer Satisfaction for Aluminium Pergola in Toronto
Recently, LIHUE successfully completed the sale of a high-performance bioclimatic aluminium louvered roof outdoor pergola to a client in Toronto, Canada. The entire sales process was conducted entirely online, demonstrating our company's professional capabilities and customer service standards from pre-sales consultation to after-sales support.
Pre-Sales Phase:
During the pre-sales phase, we provided a personalized design drawings and solution based on the client’s specific needs and details. Throughout the process, we continuously updated and refined the design to ensure the final product fully met the client's expectations. This aluminium pergola features advanced four-season climate regulation capabilities, offering excellent wind resistance, snow resistance, and corrosion durability. To enhance both aesthetics and functionality, glass panels were installed on one side of the pergola. In response to Toronto’s unique climate conditions, we specially designed the LIHUE Bioclimatic Aluminium Louvered Roof system. This system effectively addresses issues of heavy snowfall and strong winds, ensuring the pergola’s stability and safety in harsh weather.
In terms of after-sales service, our strength lies in resolving installation issues. We provided comprehensive online guidance to enable the client to complete the installation independently based on our instructions. The client requested a wall-mounted installation, which could potentially create gaps between the wall and the pergola.
To address this, we installed triangular aluminium strips at the contact points and connection areas to prevent rainwater infiltration. Our after-sales team provided continuous support to ensure the installation process went smoothly and the pergola seamlessly integrated into the client’s outdoor space.
English
